This mechanism sets out a clear and structured pathway for individuals and communities affected by AFC-financed projects to voice concerns about potential environmental or social impacts. It defines how grievances can be submitted, reviewed, and resolved, ensuring that the process is transparent, accountable, and consistent with international best practices. The framework establishes defined roles, responsibilities, and timelines for handling complaints, reinforcing AFC’s commitment to protecting stakeholder rights, fostering constructive dialogue, and ensuring that all projects are implemented responsibly and sustainably.

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